All Posts By

Crystal DeBacker

Getting Online ReviewsReviews Tips
August 12, 2015

What Sites Are Consumers Using the Most For Online Reviews

Before starting any marketing campaign, an important first step is to find out where consumers are.  This will save many marketing dollars, and of course, time.  This is no different with online reviews. The obvious reason is because you want to make sure those online reviews don’t go to waste. …
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Customer FeedbackGetting Online ReviewsReviews Tips
July 29, 2015

How to Maximize the Benefits of Your Online Reviews

There is no denying the powerful benefits of online reviews. But, you are missing out on many opportunities if you are not re-purposing them to maximize those benefits. Here are the 3 easiest ways to maximize the positive benefits on online reviews: Respond to all online reviews Responding to your…
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Customer FeedbackReviews Tips
July 22, 2015

How To Respond To Positive Online Reviews

If you want to skip the above video, here are some quick tips: When responding to positive online reviews, you should highlight what makes your business special. For example a service based business responding to a positive review might say: "We're glad you enjoyed our fast response time. Our company makes quick…
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July 15, 2015

How To Respond To Negative Online Reviews

Unhappy customers are going to happen, it’s the nature of any business.  You can’t please everyone.  And with that, negative online reviews are likely to happen at some point.  This isn’t necessarily a reflection of the business as many times, the only people passionate enough to take the time to…
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Customer Feedback
July 8, 2015

4 Benefits of Customer Feedback

Customer feedback is gold in any industry or business that has or wants customers. Customer feedback can tell you exactly what your customers like, what they do not like, and what they want. The key to marketing and sales is knowing your customers, and customer feedback gives you that knowledge on a silver…
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Getting Online ReviewsUncategorized
July 1, 2015

How Many Online Reviews Do You Need?

There are two different topics to discuss before determining the necessary quantity of online reviews needed for a business. While online reviews play many roles, the affects most pursued by small business owners are higher conversion of potential customers and a boost in SEO. Regardless of whether a customer searches…
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Consumer Buying ProcessGetting Online Reviews
June 24, 2015

How Heavily Do Consumers Weigh Online Reviews

The average business owner understands that positive reviews can be a good thing and negative reviews a bad thing.  But the effect of online reviews is becoming far more apparent as studies come out showing the effect on a business' bottom line. Online reviews play a large role in more…
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Getting Online ReviewsLocal Search
June 10, 2015

The Most Important Google Ranking Factors

Making sure your potential customers  can find you, is a delicate task.  In the last blog post, we determined that 71% of search users value local search results and actively use these results, and Google is the #1 tool for online search. So how do you make sure Google shows your company…
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Getting Online Reviews
May 22, 2015

3 ways to increase online reviews from your happy customers

1. Collect feedback from as many customers as possible Catch customers from their mobile device, computer, or in person through the multiple methods offered by SurveyLocal. Every customer is a possible online review, and the feedback you get from your customers can be used for a variety of other things;…
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