1. Collect feedback from as many customers as possible
Catch customers from their mobile device, computer, or in person through the multiple methods offered by SurveyLocal. Every customer is a possible online review, and the feedback you get from your customers can be used for a variety of other things; testimonials on your website, gauging the quality of your business, what services and/or offerings to add, etc.
2. Make it incredibly simple for your happy customers to post feedback on sites that matter
The SurveyLocal tool immediately detects whether that customer is happy or unhappy. If they are happy, then our tool detects their log in on your preferred review sites, takes the happy customer directly to the write a review box, with them logged in, ready to leave a 5 star review! On average, SurveyLocal customers see an increase in their positive online reviews by 34%!
3. Make every effort to resolve critical feedback
If a customer is unhappy, the SurveyLocal tool will gather that feedback and give the customer an opportunity to be contacted by you. In that case, you will receive an email and be able to handle that one negative experience on a case by case basis to save that customer as a future customer as well, and handle the situation before it is share on a 3rd party review site. On average, SurveyLocal customers see a decrease in negative online reviews by 33%!